Frequently asked questions
What finish do chrome taps have and how hard-wearing is it?
Tres explains that the most common finish on brass taps is electroplated chrome, combining layers of nickel and chromium. According to the manufacturer, one of its most valued properties is that it protects itself with a pore-free, highly resistant layer or film, which makes it very resistant to corrosion. Tres adds that its taps exceed European standard UNE-EN 248 on coatings, point 5.1, the corrosion resistance test, and that this is stated in its quality certificates.
How should I clean the taps so as not to damage them?
The manufacturer recommends using a soft sponge soaked in water with a few drops of neutral soap to clean the outside of the piece. Then rinse with a damp cotton cloth and dry and polish with a chamois or soft cloth. Tres insists on not using scouring pads, as they scratch the surface. The brand also sells its own cleaner, Tres Cleaner, formulated to care for the finishes and preserve their original look.
Which cleaning products can ruin the taps?
Tres warns that chrome can be damaged by abrasive products such as sulphuric acid, hydrochloric acid, ammonia and bleach, which cause the material to deteriorate prematurely, whether they are applied directly to the taps or only through their vapours if they are used nearby. The manufacturer also asks you to keep caustic soda, benzol, turpentine, acetone and alcohol well away. It does not advise spray-on products either, because the mist can get in through the openings and gaps in the fittings and cause damage.
The water here is very hard. What care does the tap need?
According to Tres, as water evaporates, and especially if it is very hard, it leaves crystallised particles on the chrome surface that damage the taps, spoil the coating or stain it with mould. That is why the manufacturer recommends cleaning the taps regularly to prevent limescale deposits. Bear in mind too that its warranty does not cover faults caused by aggressive external elements, and it mentions excess limescale explicitly.
My thermostatic shower has lost flow or does not reach temperature. What could it be?
Tres suggests the filters or the cartridge may be blocked by a build-up of small particles of dirt, which reduce the water flow. The manufacturer states that its EasyCLEAN technology lets you clean the cartridge easily and without it losing its calibration, and publishes a video with the step-by-step procedure. Bear in mind that filters and seals are considered consumables and fall outside its warranty.
What warranty does Tres give and what is excluded?
Tres Comercial guarantees all the brand's products against any structural, material or manufacturing defects for 3 years from the date of purchase by the end consumer. To that it adds a commercial warranty of 2 further years, up to 5 in total, for taps with a chrome finish and the special PBT finishes (KMB, CA, GR, VO); the other special finishes (NM, BM, AC, LM, OR, OM and OPM) are not covered by those 2 additional years. The manufacturer excludes, among other things, extras and accessories, consumables such as filters, seals and aerators, and faults caused by installation or cleaning that does not follow its instructions.